PLEASE NOTE THE FOLLOWING:
It is our standard practice to ship plants in a "retail ready" state unless the customer gives specific instructions regarding their condition at the time of delivery. Otherwise we will ship plants that are well rooted and ready to sell or to install in the landscape.
In order to guarantee the accuracy of orders and to streamline the efficiency of our shipping crews, all orders must be placed 48 hrs in advance of a desired shipping date. Small additions to previously orders will be accepted up to 24 hrs before shipping.
Orders should be verified when the shipment arrives. Shortages, plant condition, and other issues must be either reported at the time of receipt or within 3 business days. Any adjustments requested after 3 business days will not be honored unless there are extenuating circumstances.
We understand that sometimes it becomes necessary to cancel an order and we appreciate your notification as soon as possible. Orders cancelled within 48 hrs of shipping will incur a 20% restocking fee.
We offer delivery to the Seattle/Puget Sound area, Portland, Bend, Boise, Spokane, Missoula and most points in between. The minimum order for free delivery is $750.00 on individual orders per drop site with a total pooled shipment volume of $5000.00 ormore (slightly less pooled shipment volume may be considered during the off season). We make deliveries regularly to these areas from March-June and can usually deliver within 3-10 days of receiving your order. We have also started delivering to Salt Lake City, Lake Tahoe area, and Sacramento dependant on sales volume for those areas. Call and ask about minimum orders and our delivery schedules to your area.
DELIVERY CHARGES :
Deliveries are subject to a fuel surcharge which ranges from $25.00 to 14% depending on location, with no additional shipping charges. There is no charge for local deliveries in the Walla Walla, Milton Freewater, College Place areas.
********* Due to fluctuating fuel prices, these rates are subject to change without notice ************
The typical surcharge to the Portland and Seattle areas is $60.00 to $80.00 depending on fuel prices. Contact Us for current costs.
We allow 45 minutes for each delivery drop. This allows us to be able to make all our scheduled deliveries for that day. Customers that routinely delay us over this amount will be charged a $100/hr surcharge.
Plugs are normally shipped Federal Express. We also use OnTrac; the premiere choice for regional, time-sensitive delivery within California, Arizona, Nevada, Oregon, Washington and Utah; and the new Railex freight train service located nearby. Railex provides dedicated weekly hotshot refrigerated service from Wallula to Albany New York, with forwarding to much of the Northeast which can cut the cost of shipping to portions of the East Coast by nearly 50%.
Other carriers may be used upon request of the customer, but the shipment will not be guaranteed in case of damage claims. Shipping costs are included in the invoice along with a $2.00 per flat packaging charge on all boxed orders. Free delivery using our own truck is possible on orders falling within our usual delivery area. We are also considering establishing seasonal delivery service to central California and the entire I-5 corridor.
Plugs are shipped Monday & Tuesday every week during the spring season. Orders received by Thursday will normally ship the following Monday. During slow times or periods of cold or hot weather, shipping dates may be adjusted to protect plants as well as to improve shipping efficiency.
Customer pickups on container or plug orders are welcome anytime. Please give us 2 days advance notice so that we can have your order ready. Pickups can be made Monday-Fridays (Saturdays during the busy season) during office hours or after hours by appointment.
Where applicable, phytosanitary certificates & fees may apply. Contact Us for more information.